 Online Help System
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| ERROR MESSAGE ON NACVA DIRECTORY PAGE |
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| NACVA MEMBER PORTAL - UPDATE MY DIRECTORY INFORMATION |
| VALUATION SOFTWARE DATABASE UPDATE |
| REGARDING SSL CERTIFICATE |
| LINK TO TABLES NOT WORKING |
| Error message when searching NACVA directory http://www.nacva.com/dir/dir.asp |
| Spelling Errors on Page |
| Approach Problems |
| Colin - launch careers and new hire applications on website |
| Different logos for each site seems to work now |
| manual orders page |
| Merchant account not working |
| questions regarding the membership feature |
| Company 2 transactions not working |
| derek@bathcrest.com is not working |
| transid - can we send a custom ID or do you have a specific protocol |
| Site went down |
| setup an email for "jamie@bathcrest.com" using the password "bc2007" |
| loss of advanced search ability with new version of ebiz suite 4 |
| Upload Question |
| Change the name on our site |
| Autobill batch history |
| Discover Card |
| Website Issue |
| Healing Center Issues |
| Healing Center Issues |
| Can we use a subdomain for a company rather than a separate URL |
| Domain for Cobaltcg.com expired... need to log into enom.com asap to make a payment |
| Status of membership changing |
| link for 3 month sales |
| Please change the MX records for DWPOLACHEK.COM |
| Issue with 2 memberships |
| Export Leads by Date |
| Autobill |
| Problem after upgrade |
| Autobills 7/02/2008 |
| Clicks Export |
| Clicks, Leads, Sales export |
| Submit buttom customize for AR |
| AutoResponder - Num Days to Send from Start Date |
| Cancel ALL Autoresponders |
| Healing Center under construction |
| Affiliate ID in Autobill Records |
| file export for autobill customer export |
| newsletter blast to autoresponders |
| newsletter blast - archives? |
| Re-running declined Autobills |
| Bug in the CC PMT link from the Payments Page |
| Autobill Export in TDN database |
| FTP for survey.nacva.com not working |
| Lost Password - lms1.nacva.com |
| click_detail export |
| api for our welcome calls |
| no shipping records came today |
| http://lms1.nacva.com/sysadmin |
| tbl_Employeeadd.asp |
| Time difference sysadmin vs. affiliate |
| Course Catalog - click button to begin is erroring |
| Would like to get an LC set-up |
| Leads and tbl_Customer.CustType |
| crash from course catalog - premium course button |
| New Company / Merchant |
| http://crm.nacva.com/sysadmin/ |
| http://lms1.nacva.com/sysadmin/tbl_Customeredit.asp |
| Enhancement Request for Lead Mgnt. |
| Problems with videos |
| api change |
| ? on your documentation "eBizSuite Integration Guide" |
| Setting up Autoresponders - |
| We cannot receive e-mails at info@thelegaleagledirectory.com |
| Member not being able to access videos |
| Issues getting the videos |
| Lipoplex Re-run Declines |
| sysadmin/tbl_Customer_Filesadd.asp |
| need user name and password for Molly@faceofflax.com |
| /z/coursepayment/index.asp error |
| Question about Course Category function |
| Autoresponders not showing up |
| polls |
| Course Banners |
| Showing Featured articles |
| members.freedomfromalcoholonline.org timing out. |
| Product setup - testing landing page |
| Viewing invoices in sysadmin |
| http://lms1.nacva.com/courses/ |
| please send me form to set up and pay for additional CRM |
| next 10K records for axiswebsitehosting.com on paypal merchant 1? |
| batch of 10,000 appears to have stopped at 6965 |
| MY ACCOUNT link goes to home page |
| We are trying to get our 3 new sites working and we are have a problem with the pixel firing |
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| My Account Page indicates autobill...which no longer applies |
| customer is having trouble with his profile and bio. |
| Please set up "cliff@bathcrest.com" |
| Do you have some time on Monday for John and I to talk with you for a few minutes to help us. |
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| NACVA Web Directory-Colin can you help me with this? SHEILA TRAVIs |
| Approach |
| AdTracker Update |
| is it possible to generate an automatic email for cancellations and refunds |
| Rebills Merchant 13 |
| PCI failure notice your email has a better description of the problem |
| Can't Get Book into a Category |
| Activate Customer Account |
| Autobill not being created when using z/callcenter/step2.asp |
| David Green can't change his profile information |
| Set up new customer - comp |
| member cannot log on to website |
| Rebill File |
| 2 Questions |
| Newsletter Blast to Customer Groups or Autoresponders |
| Change NextBillDate |
| Shipping File |
| Not processing new memberships on time |
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| Global Replace |
| Membership billing always returns this error. |
| Mediasite Presentations on MAC |
| 3 month reccuring sales report |
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| Spelling error on /Learn/articleslibrary.asp |
| Error on /MyAcct/usr_edit.asp |
| Colin, Jason Brailoue? is calling around to find out who we are. I've been asked to ask you not to divulge our identity to him. Thanks. |
| AM 2.0 100 Point Check list |
| Goal Setting not working |
| Posting Document |
| Cancelled Memberships |
| Quask Survey Software Problem |
| Email at purchase |
| Posting info- payment |
| chat bot update |
| Membership Status |
| customer files |
| myAmericanFirstCredit.com domain for upload folder2 |
| Rebill declines |
| New Domain |
| api for orders |
| Multiple websites |
| Change NextBillDate |
| Shipping / Rebill Files |
| What would be the reason for the video file to not play smoothly? |
| RICK- BROKEN LINKS ON NACVAS WEBSITE E-COMMERCE AREA |
| I am not getting sound, I see a picture and see the slides change, however no sound??!! |
| calendar, forum, product page div alignment |
| code for "Tips" to show content |
| email invitation page |
| increase max character limit of "Article Title" |
| no lead, direct order page |
| product page, forum, calendar css changes |
| Quick Tips Archive |
| 403 Error on Sysadmin |
| ACCOMMODATE INTERNATIONAL PHONE NUMBERS |
| ACH |
| ALLOW LONG USER NAMES |
| Ask Authors a Question generating Error |
| Autobill fields blank at account set up |
| Buy & Cannot Log In |
| CANT Delete A CUSTOMER |
| Cant find a customer in sysadmin |
| CC Export |
| CHANGE MERCHANT ID ON REBILLS |
| CHANGE MERCHANT ON REBILLS |
| CHANGE MERCHANT ON REBILLS |
| CHECK TRANSACTION INCLUDE |
| Company List Error |
| COUPLE OF QUESTIONS |
| Couple of Questions 2 |
| CRM bugs |
| Custom Export |
| Customer Billing Issue |
| CUSTOMER SHOWS BEING BILLED IN AUTHNET BUT NO INVOICE OR AUTOBILL CREATED |
| Dashboard Snapshot |
| Delete all forum topics except those attached |
| E-mail credits variable |
| enable embed flash objects in ebiz blog description area |
| ERROR ACCESSING COURSES |
| error message when canceling |
| expired cancelled members do not have access to the site anymore |
| EXTREMELY LONG WAIT TIME WHEN ACCESSING EBIZSUITE AND OTHER PAGES |
| Feature requests and a couple of changes |
| Forum content not displayed |
| FREE-TRIAL UPSELL |
| HAS THE ETHOS PIXEL BEEN PLACED ON THE SITE? IF IT HAS, WE WERE GOING TO RUN A TEST. |
| Help with compiling data |
| HIGH: 1 SHOPPING CART IMPORT |
| HIGH: ACTIVATE "UPGRADE" BUTTON ON HOME PAGE |
| HIGH: ASSIGNING A LEAD-AD TO AN AUTO-RESPONDER |
| High: blogsettings |
| HIGH: CANNOT LOCATE AND EDIT E-MAIL THAT GOES TO INVITED FRIENDS |
| High: Customer report by country |
| HIGH: gray out e-mail credits once used rather than hide them |
| HIGH: Need to fix or be able to access /myacct/usr_emailcredits.asp?pr=1 |
| High: RSS feed link in blog doesn't work |
| HIGH: SCHEDULED NEWSLETTER BLAST |
| HIGH: SETTING THE "FROM" E-MAIL ADDRESS FOR VIRAL PRODUCTS |
| How are refunds processed or tracked in eBiz? |
| HOW DO I ADD MORE COUNTRIES TO THE PULL-DOWN MENU ON MY SALES PAGE? |
| HOW DO I TAKE A VIDEO WE HAVE ON OUR LEARNING CENTER AND PUT IT ON A CD OR DVD |
| I AM NOT ABLE TO VIEW PRODUCTS IN THE PRODUCT LIST |
| I don't know what this is..... |
| I DONT KNOW HOW TO FIX OUR SYSTEM TO AUTOMATICALLY BILL AND SHIP |
| INVOICE / AUTOBILL ISSUES |
| ISSUES WITH LANDING PAGE (HTTP://TRY-TABOODIA.COM/Z/CC01-TABOODIA/DIALER.ASP) |
| JUST ONE REBILL UPDATE FOR THE WEEKEND |
| LINK LOGOS TO "HOME" |
| Login Abuse emails |
| Login Abuse emails - still happening |
| LOST MEMBERSHIP - HIGH PRIORITY!! |
| MED: CUSTOMER |
| MED: ARTICLES NOT DISPLAYING |
| Member not being charged |
| Membership Problems |
| MERCHANT 1 |
| MERCHANT PROCESSING |
| MISSING MEMBERSHIP |
| MORE REBILLS |
| NACVA Member Only Area Question |
| Need directions on setting up a free account |
| NEW CHECK BOX NEEDED ON SALES PAGE/LONG INCLUDE |
| NEW MERCHANT TERMINAL |
| Not setting up autobill records from Callcenter sales include |
| Pass CC in Upsell |
| PAYGEA INTEGRATION |
| POINT OF SALE SOFTWARE? |
| Problem when login fails |
| PROBLEMS USING EBIZ SUITE TO UPLOAD INFORMATION TO THE NACVA WEBSITE |
| Purchased ebook bundle & cannot log in |
| QUESTION ABOUT PULLING DATA FROM THE SYSTEM. |
| REBILLS |
| REBILLS |
| REBILLS |
| REFUNDING ISSUE (RECEIVING A ERROR ON REFUND SUBMISSION) |
| SALES PAGE Submit Button |
| Setting the timeout on the server longer |
| Slow database access times. |
| System not processing reoccuring billing |
| TODAYS REBILLS |
| Training on setting up products |
| unable to update information |
| UPDATE AD TRACKERS |
| UPDATE MERCHANT ID FOR REBILLS |
| Updates and Requests for ITCCYL |
| Upgrade Button or link |
| UPSELL FORM |
| URGENT: "buy more e-mail credits" final purchase page says "valid amount required" |
| URGENT: "Promises" product shows up in shopping cart |
| URGENT: CHECK BOX TEXT DOESNT WRAP |
| URGENT: E-MAIL #1 TO LEADS TO BEING SENT |
| URGENT: Forgot password |
| URGENT: Forum content not displayed |
| URGENT: INVITE A FRIEND FUNCTION NOT WORKING |
| URGENT: RESET PROMISES MEMBERS TO RENEW IN 15 DAYS |
| URGENT: Upgrade link leads to dead end |
| URGENT: VIRAL INVITEES GETTING "TELL A FRIEND" PRIVILEGES |
| USER LOGIN |
| VARIABLES FOR VIRAL PRODUCT AUTO-RESPONDERS |
| Blocked IP address? |
| error message when updating account information |
| NEED TO KNOW HOW TO HOST A SQL BASED CONTENT MANAGEMENT SYSTEM AS HOMEPAGE ON EBIZSUITE |
| We are trying to implement a new gateway with VERIFY. Let me know what you need from me to help make this happen. Thanks |
| Bathcrest email being sent to your SMTP server is failing. |
| Dawn's e-mail (dawn.lewis@hlfsports.com) isn't connecting w/ pop server. Mine is fine. |
| Email Help |
| I DO NOT KNOW HOW TO RETRIEVE OR SEND EMAIL FROM SUPPORT@TREXILENE.COM |
| NEW EMAIL ACCOUNTS |
| set up an email account "leads@bathcrest.com" |
| USER NAME AND PASSWORD |
| Can I advance the session to start it at a different place other than the beginning? |
| Do I have to take the survey every time I end a session? |
| I am having problems listening to the audio courses, what can I do to fix this? |
| I am on a networked computer system and when I open a video presentation to start a ’tutorial video’ it then jumps me directly over to the survey… What is going on ??? |
| I have been able to get into the website and I choose a course that I want to watch. I click on the view presentation; the window pops open and the slides [PowerPoint presentation] starts. However I see no video, what isn’t working??? |
| I have been able to get the video and slide presentation to work [barely]; meaning that it the video hangs/stalls when I am watching a tutorial and the picture stops frequently while I am trying to watch it! |
| Why can't I see the "Begin Course" option anymore to view any of the healing sessions? |
| Troubleshooting Tips for Watching Mediasite Videos |
| What are the system requirements to watch a Medisite Presentation? |
| I'm concerned about fraudulent transactions coming through my website. What can I do to avoid this? |
| EXTERNAL LINKS |
| External Sales Page Setup |
| HAVING TROUBLE REFUNDING SOMEONE FOR A RECENT PURCHASE AND SALSE NOT SHOWING UP IN OUR AUTHORIZE.NET ACCOUNT |
| OUR SITE IS NOT WORKING AS WE TRY TO DO A TRANSACTION |
| A small note: Your host has blocked our stack of IP's , specifically our IP is blocked |
| Change Email |
| Error message on pages of web site |
| FTP Access not connecting |
| HOW DO I ACCESS THE WEBSITE TO MAKE CHANGES |
| page title |
| Problem with Member Profile |
| SOME FOLDERS NEED TO BE MOVED |
| When I go to open an video presentation, it acts’ as if the presentation will start then it takes me directly to the survey….Help!! |
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